FAQ

Company Information

Find key details about our business, including our location, contact information, guarantees, and policies.

Location & Contact Information

Natural Insect Control (NIC)
3737 Netherby Road
Stevensville, Ontario
L0S 1S0, Canada

 Phone: 905-382-2904
Email: info@naturalinsectcontrol.com

 

Ordering Deadlines

To ensure timely delivery, please follow the order deadlines below for each product type:

Insect Orders

  • Standard Deadline:
    Insect orders must be placed by Friday at 12:00 PM (noon) for shipping on the following Tuesday.
  • Exceptions (Order by Monday for Tuesday Shipping):
    The following species require ordering by Monday to ship the following Tuesday (it is 10 day lead time):
    • Adalia bipunctata larvae
    • Amblyseius degenerans
    • Aphelinus abdominalis
    • Aphidius colemani
    • Aphidius ervi
    • Aphidius matricariae
    • Aphidius colemani, ervi, matricariae & Aphelinus abdominalis mix
    • Cryptolaemus montrouzieri (250 larvae)
    • Diglyphus isaea
    • Eretmocerus – Encarsia 50/50 mix (loose and cards)
    • Eretmocerus eremicus (loose and cards)

 

Nematode Orders

  • Nematode orders must be placed at least one day before the intended shipping date (Monday to Wednesday shipping window).

 

Hard Product Orders

  • Hard goods (e.g., traps, tools, accessories) must also be ordered at least one day prior to shipping.

 

 

Bio Control Agents Guarantee

Natural Insect Control guarantees the live delivery of all biological control agents (beneficial insects and nematodes). Upon receiving your package, open it immediately and inspect the contents.

If you have any concerns about the viability of the organisms, please contact us within 24 hours of delivery at 905-382-2904. If the product is determined to be non-viable upon arrival (at no fault of the customer), we will replace it at no additional charge.

Please note:

  • Live insects cannot be returned or exchanged for any reason other than shipping-related death.
  • Because bio control agents are perishable and cannot be resold, we are unable to offer refunds for viable, correctly shipped products.
  • We cannot guarantee results due to environmental variables, application methods, and the extent of pest infestation.

 

Hard Goods Return Policy

Hard goods (non-living products) may be returned within 30 days of receipt, provided they are:

  • Unopened
  • In original condition
  • Not stickered or modified

To complete a return, proof of purchase (e.g., sales receipt) is required.

Please Note:

  • Return shipping is the responsibility of the customer.
  • Shipping costs are non-refundable.
  • Once your return is received and inspected, you’ll be notified by email regarding approval or rejection of your refund.
  • Approved refunds will be credited to your original method of payment within a few business days.

 

Payment Methods

We accept the following payment options:

  • Credit Cards: Visa and Mastercard
  • Electronic Funds Transfer (EFT): Contact us in advance to arrange EFT payments.
  • Secure Payment Links: Contact us to request a payment link.

All transactions are processed through secure payment processors.

If you experience any billing issues, please contact our office at 905-382-2904.

 

Shipping & Delivery

Insect Orders

  • Shipped Tuesdays only (excluding holidays).
  • Orders containing nematodes are shipped Monday through Wednesday.

 Hard Goods

  • Shipped daily.

You will receive tracking information via email from the courier, or you can find tracking details at the bottom of your invoice.